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COE Clinics Virtual Desktop Installation

General installation of the Virtual Desktop “Horizon” client for COE Clinics

Access to the COE Clinics VDI computers is based on program and group affiliation

In order to connect to the COE-Clinics virtual computers, you will need the VMware Horizon Client for Windows or for macOS (iOS, Android or ChomeOS devices are not supported).

To find the proper Horizon Client you can start at view.uoregon.edu and click the “Download” link at the bottom of the page and identify the proper client for your computer (Windows 64-bit or MacOS). You can also go directly to these links for to download the Horizon Clients:

Apple Computer instructions

Windows Computers

For Windows computers, once you download the client, install it and run it to configure a new connection. If you cannot install the VMware Horizon Client you may need to disable or suspend your computer’s anti-virus software to allow installation.


Once the Horizon client opens, click on “Add Server”
add server image


Enter the hostname for the connection server: view.uoregon.edu
hostname image
Then click the “Connect” Button


The server will prompt you to log in with your Duck ID
duckid Login image
your Duck ID is the portion of your @uoregon.edu email address before the “@” sign.

Once you have entered your credentials, click the “Login” button.


You will see a window containing  the connection button to “VDI COE Clinics”.
VDI VM button inage
Double-click on the “VDI COE Clinics” button.

This should connect you and log you in to a Widows computer with a number of Desktop icons (Zoom, VLC, Titanium, “Map V drive”, Acrobat, and browsers)

VDI Desktop image
For Windows users, you will see a small bar at the top center presenting a number of commands. Most importantly this will allow to disconnect or log of from the virtual computer you are using.

Please be aware that the Virtual Computers are recycled after you log off. Each time you log in to a virtual computer, your receive a completely new computer. Any recordings, notes or files you wish to keep between different virtual computer sessions must be stored in your personal “V:\” drive. Documents stored elsewhere on the virtual computer are deleted on log off and cannot be retrieved.

On your first log in, please explore the computer. Check for the existence of your personal “V:\” drive, by clicking on the “map V:\ drive” shortcut, then check the File Explorer to verify that your “V:\” drive is present under “This PC.” Your Zoom recordings are stored there at the end of your Zoom sessions.

Remember to give yourself enough time to get everything set before a Zoom session. You will have to log in to Zoom, check your camera, microphone, and speakers. Your clients may have trouble connecting, so make sure you and your client(s) have a way to connect if you experience technical issues.


Opening and Recording a Zoom Telehealth Session

Please note: the two-factor authentication is not currently in place, but will be required going forward.
To open Zoom, you will need to use two-factor authentication with a smartphone or a DUO approved token to open Zoom.
Once you double click on the Zoom desktop icon, you will be prompted to log on via the UO Single Sign On environment (SSO). When you click on the “Continue” button, you will be directed to a webpage for your Duck ID credentials
zoom log in image
Enter your Duck ID credentials
duck ID log on image
Next, you will need to start your DUO app or token to complete the log on process for Zoom.
Duo Authentication image
Once your account has been authenticated, you will be prompted to move to the Zoom application.
auth hand off image
Click on the “Yes” button. This will open the application with your account.

Go to the “Settings Gear” in the upper right of the application to test your camera, microphone, and speakers to make sure everything is working as expected.
settings gear image

Your Zoom Sessions can be started by clicking on a specific session link in the Zoom application.
start zoom session image

All Zoom sessions have the waiting room function turned on, so remember to check for any invitees in the waiting room and allow them into the session when you are ready to start.

If you wish to record the session you will have to click on the Zoom “record” button (Zoom will announce when a session recording is starting or ending).

zoom record button image


Once you have closed the Zoom session for all users, Zoom will start the downloading and converting the recording as a set of video and audio files.
zoom video conversion image
You must not log off from the virtual computer session before the Zoom recording has finished downloading. You will see a progress bar indicating the conversion process. Please wait until you the progress bar closes before logging off.

Please note that you can start a new session while the video from the previous session is converted and saved. The Zoom session and the conversion of the video recording are two independent processes.

You may “disconnect” while the video recording conversion is taking place. Your virtual computer session will continue running for 60 minutes after you disconnect. Please be aware that “disconnecting” and “logging off” are different. If your recording is being processed you can disconnect, but do not log off.


Closing out your session

When you have completed your session and you have saved all your recordings and work to the “V:\” drive, you can log off from the virtual computer by going to options at the top of the screen and choose “Disconnect and Log Off“.
log off image
If you hit “Disconnect,” that is OK, since the virtual computer will log out of the session automatically after 60 minutes.


macOS Computers

Installing the VMWare Horizon Client Software for the First Time

Once the VMWare Horizon Client software installer is downloaded, click on it to open the “.dmg” file. It will open a windows where you drag the VMware Horizon icon onto your applications folder. Once the VMware Horizon client installs you can open it from your Applications folder.  Please note that the first time you run the VMWare Horizon Client software you may be prompted to change security settings to allow the Horizon client to run on your system. These settings only need to be made once.

If you see the message below, click the “Open” button.

The VMWare Horizon Client software may ask you to “Start remote USB and Printing services”. Click the “Continue” button.

If you are on a newer version of macOS the security settings for the VMWare Horizon Client software will need to be set to allow access to your system. If you see the message below, click the “Open Security Preferences” button.

The “Security and Privacy” window will open. Near the bottom of the window, click the “Allow” button to allow the VMWare Horizon Client software to run.

If you see a “System Extension Warning” window, click the OK button.

The VMWare Horizon Client software applications should now run.


Signing In to the VMWare Horizon Client Software on macOS

To configure the host, enter “view.uoregon.edu” as the address, then click the “Connect” button..

You will be prompted to enter your UO Duck ID and password. Your Duck ID is the first part of your UO email address, before the ‘@’ symbol.

You may also be prompted to sign in using two-factor (two-step) authentication.

You should see a number of connection icons, including one named “VDI COE Clinics“. Double-click it.

When you connect to a VDI session for the first time you will need to give your connected camera and microphone permission to transmit data through the VMWare Horizon Client application. Click the OK button for the camera and microphone. You should only need to do this once.

     

You should then be connected to a full Widows desktop computer with a number of Desktop icons (Zoom, VLC, Titanium, Map V drive, Acrobat, and browsers)

Your “app bar” for the “VMware Horizon Client” at the top of your Apple computer’s screen hosts a number of commands. Most importantly you will want to use it to disconnect or log off from the virtual computer you are using.

Please be aware that the Virtual Computers are recycled after you log off or after you disconnect and 60 minutes have elapsed. Each time you log in to a virtual computer, your receive a completely new computer. Any recordings, notes or files you wish to keep between different virtual computer sessions must be stored in your personal “V:\” drive. Documents stored elsewhere on the virtual computer are deleted on log off and cannot be retrieved.

On your first log in, please explore the computer. Check for the existence of your personal “V:\” drive, by clicking on the “map V:\ drive” shortcut, then check the File Explorer to verify that your “V:\” drive is present. This is where Zoom recordings are stored at the end of your Zoom sessions.

Remember to give yourself enough time to get everything set before a Zoom session. You will have to log in to Zoom, check your camera, microphone, and speakers. Your clients may have trouble connecting, so make sure you and your client(s) have a way to connect if you experience technical issues.


Opening and Recording a Zoom Telehealth Session

To open Zoom, you will need to use two-factor authentication with a smartphone or a DUO approved token to open Zoom.
Once you double click on the Zoom desktop icon, you will be prompted to log on via the UO Single Sign On environment (SSO). When you click on the “Continue” button, you will be directed to a webpage for your Duck ID credentials
zoom log in image
Enter your Duck ID credentials
duck ID log on image
Next, you will need to start your DUO app or token to complete the log on process for Zoom.
Duo Authentication image
Once your account has been authenticated, you will be prompted to move to the Zoom application.
auth hand off image
Click on the “Yes” button. This will open the application with your account.

Go to the “Settings Gear” in the upper right of the application to test your camera, microphone, and speakers to make sure everything is working as expected.
settings gear image

Your Zoom Sessions can be started by clicking on a specific session link in the Zoom application.
start zoom session image

All Zoom sessions have the waiting room function on, so remember to allow your invitees into the session.

If you wish to record the session you will have to click on the Zoom “record” button (Zoom will announce when a session recording is starting or ending).

zoom record button image

Once you have closed the Zoom session for all users, Zoom will start the downloading and converting the recording as a set of video and audio files.
zoom video conversion image
You must not log off from the virtual computer session before the Zoom recording has finished downloading. You will see a progress bar indicating. Please wait until you the progress bar closes before logging off.

If you need to start another Zoom session because you have two sessions scheduled back-to-back, you can start a new session while the video from the previous session is being converted and saved. The Zoom session and the conversion are two independent processes.

You, may disconnect while the conversion is taking place, since the session will continue running for an additional 60 minutes before automatically logging out the session, but do not log off while the recoding is downloading.

When you have completed your session and you have saved all your work to the “V:\” drive, you can log off from the virtual computer by going to options at the top of the screen and choose “Disconnect and Log Off”.
log off image

For those using Apple Computers, the Disconnect and Log Off options look a little different. You will see them in the Apple Menu at the top of your computer screen. If you click on “Connections” you can choose to either “Disconnect” or “Log Off”. Similarly, you can click on the small electrical plug icon on the left side of the Apple Menu to “Log Off”.