In some situations, users of the HEDCO Clinic VDI system have encountered latency and choppiness as well as audio sync issues when using Zoom over VDI (VDI COE Clinics computers).
The following “Tips and Tricks” can help when you need to connect with clients via a secured Zoom session and create a recording of the session that can be stored within your personal “V:\” drive on the VDI computer.
Let’s start by making sure you are logged off from Zoom on any local computers or tablets. To do this click on your avatar image in the upper right of the Zoom home screen (see image) and click on “Sign Out”.
Now Log in to the VDI COE Clinics virtual computer with your DuckID credentials and open Zoom inside VDI. You will need to Zoom under VDI first before connecting from another computer or device. When you have logged into Zoom, start your zoom session and start recording from Zoom inside VDI. This will insure that the recording from the active session will down load to your “V:\” drive within VDI. You are now the “host” of the Zoom session inside the VDI computer. You can know join the same session from your local computer, tablet or smartphone.
When joining the existing session from outside of VDI, users tend to have better connection quality and do not experience audio syncing issues or video choppiness. The Zoom connection from outside of VDI is still secure using and is encrypted. The reason for connecting first via VDI’s Zoom application is to direct the session recordings to the secure storage area where they can be shared and replayed in the VDI environment. It also make the Titanium application available for an immediate notes or editing of client records.
When ending your Zoom session where you are connected from your VDI computer and your local computer or device, make sure to leave the meeting from you local computer first, then you can end the Zoom meeting for all from within the VDI computer. You will notice that Zoom will download the session recording to your “V:\” drive inside the VDI computer.
If your recording downloads to your local computer, this is because you did not join the the scheduled Zoom session first from VDI’s Zoom application or because you left the Zoom meeting first from VDI Zoom application. IF this happens, you need to move the recording to your VDI “V:\” drive as soon as possible. The best way to do this is to upload the recording to a private OneDrive folder in https://office.uoregon.edu/ and then log in to VDI and download the file from the OneDrive folder to your VDI “V:\” drive. Please remember to delete any copies of the Zoom recordings from your local computer and from your OneDrive folder. Recorded Zoom sessions must only be stored with in the VDI environment.
Please refer to the VDI support pages for how to connect the VDI environment and how to use Zoom within VDI.