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Configuring UOMail for macOS

This document describes the basic steps for configuring UOMail in Outlook for Mac. If you are having persistent problems with the current configuration of your email account and you are using the Outlook email client, the easiest way to resolve issues is to first remove your email account profile, then re-add the profile to Outlook. The steps for adding and removing accounts from Outlook for Mac are listed below.

Adding an Email Account to Outlook for Mac

1) Start the Outlook application. Go to the Outlook menu and choose Preferences…

2) Click the Accounts button.

3) Click the + button to Add an account, or look for a large blue button that says Add an Account, on the right side of the window.

4) Choose New Account…

5) Enter your full UO email address in the Email field, then click the Continue button.

6) In the DOMAIN\username or Email field, enter the letters ‘ad‘, then a backslash ‘\‘, then your Duck ID (the first characters of your UO email address up to, but not including the ‘@’ symbol.

In the example below, the Duck ID is someduck, so the DOMAIN\username or Email field should be entered as ad\someduck

Add your current Duck ID password. You do not need to enter anything in the Server (optional) field.

7) When your UOMail account information has been entered, click the Add Account button.

You should see email begin to appear behind the window. Close the Accounts window to complete the add account process.

Removing an Email Account from Outlook for Mac

1) Start the Outlook application. Go to the Outlook menu and choose Preferences…

2) Click the Accounts button.

3) From the list of accounts, select the account you want to remove by clicking it once, then click the (minus) button to Remove the account.

You may see a confirmation window appear. If it appears, click the Delete button.

You can add or re-add a email accounts to Outlook for Mac by following the steps described in the section at the top of this document.

Removing and Re-Adding Calendars in Outlook for Mac

If you are having trouble with a shared calendar you will need to first remove each problematic shared calendar, then re-add them, one at a time. You may want to note the name of each shared calendar before you remove it to make it easier to re-add by name later.

Removing Old Shared Calendars that Do Not Sync

1) Go to the calendar viewing mode in Outlook so you can see all calendars you are connected to. If you see a calendar with a ~ to the right of it, it means it is having trouble communicating with the server and is not synchronizing. If it is persistently not synchronizing it should be removed so it can be re-added.

2) For each calendar that is not syncing, right-click it, and choose Remove Shared Calendar. Repeat this step for all calendars that are not syncing.

Adding or Re-Adding Shared Calendars

1) While in calendar viewing mode, click the Open Shard Calendar button near the top of the window, then type the name of the calendar you want to add.

The calendar should appear in the list.

2) Click once on a calendar from the list, then click the Open button.

Assuming you have permission to view the calendar, it will show up in the list of calendars on the left column of the Outlook window.

3) Repeat steps 1-2, until all calendars you need have been added or re-added.