CFT RDS Introduction

COE Remote Desktop Services (RDS)

This page includes links and information for CFT students who are using the COE-CDS Remote Desktop Service as of Spring Term 2020.

Microsoft Remote Desktop is an application that allows you to connect to a remote computer’s virtual apps or desktop. Microsoft Remote Desktop is built into Windows, and a free client can be downloaded for macOS through Apple’s App Store.

The purpose of RDS is to allow COE graduate students in CFT and CDS to write and edit clinical notes and other documents relating to HEDCO Clinic activities in a secured environment. In short, the system allows students and faculty to work on these documents remotely and keep all files in a secured central location. By logging in to RDS you will have a personal profiled on a virtual Windows computer with Microsoft Word and file storage that is completely separate from your local computer.

What is Microsoft Remote Desktop?

RDS is software and a system that:

  • Connects to a remote virtual computer desktop and its apps
  • Allows secure editing and submission of client data
  • Securely allows storage of SOAP notes and client information
  • Prevents copying & pasting of confidential data between a local computer and the RDS computer
  • Can connect to secured printers in HEDCO Clinic room 184

There are several prerequisites for using RDS:

  1. You must have a reliable internet connection (a wired connection is preferred, but wireless will work too).
  2. A computer with a recent version of Window 10 or an Apple computer with MacOS 10.12 (Sierra) or higher.
  3. A recent version of Cicso AnyConnect VPN Client from the UO. If you do not have AnyConnect installed on your computer, you can download it from UO’s Website:
    https://vpnclient.uoregon.edu/
  4. A Microsoft Remote Desktop Client. For Apple computer users, you will need a recent version (10.3.8 is the most recent) from the Apple App Store. You can preview this version on Apple’s website: https://apps.apple.com/us/app/microsoft-remote-desktop-10/id1295203466 (For installation and usage instructions, please see below.
    For Windows computer users, The “Remote Desktop Connection” app is built in to the Windows operating system.
  5. Your UO Duck ID needs to be in the proper CFT security group or you will not be allowed to connect to the Remote Desktop System.

If you need help with any of these steps you can contact COEIT at coe-support@ithelp.uoregon.edu or by using our web form at https://coehelp.uoregon.edu/


Installing Microsoft Remote Desktop on your Apple computer

Installing Microsoft Remote Desktop

In order to connect to a remote server application you must first install Microsoft Remote Desktop. The application is free, but you will need an Apple App Store account to download it.

Open the Apple App Store application and sign in using your Apple ID and password. In the search field on the upper right area of the window, search for “Microsoft Remote Desktop“, then install it.

Note: The most up to date version of Microsoft Remote Desktop for Mac is 10.3.8 (March, 2020). It has a round icon like the one shown below. Older versions of Microsoft Remote Desktop will not work, due to software changes in internal security protocols. You should delete any older installed versions of the Microsoft Remote Desktop software installed on your computer so the new version works correctly.

Launching the Microsoft Remote Desktop Application

Double-click the Microsoft Remote Desktop Application icon, which should be inside your Applications folder. If you are having trouble finding it, search for “Microsoft Remote Desktop” using the Spotlight utility. You can access spotlight by clicking the small magnifying glass near the top right area of your screen, or by hitting COMMAND + SPACEBAR.

The Spotlight search window is shown below. As you type “Microsoft Remote Desktop” you will see results appear. To open the application, hit the RETURN key, or double-click the app in the Spotlight listing.

Make sure you are running Microsoft Remote Desktop version with the round icon. The older “Microsoft Remote Desktop 8” software will not work, and you should delete any older installed versions of the Microsoft Remote Desktop software installed on your computer so the new version works correctly.

Configuring Microsoft Remote Desktop for MacOS

Configuring Microsoft Remote Desktop for macOS

In order to connect to a remote computer or service, you will first need to create a profile that includes the network connection address and your login information.

To add a remote desktop profile, click the + (plus symbol) in the interface, near the top of the window, and choose Desktop.

You will be prompted to enter a PC Name, which is the IP address or network name of the machine or server you are connecting to. The IP address and the network name for the computer you will connect to are:

IP Address: 184.171.104.90 Network name: coe-cds.uoregon.edu

You can only use the address or the name. We recommend that you use the IP address for the PC Name. You can give the connection a “friendly name”  during the setup to provide a better description.

By default, the User Account will require you to enter your credentials (your user name and password) every time you connect. You will also have the option to create a user profile that includes the credentials.

If you choose the Ask me every time option, click the Save button.

If you choose to add a User Account, you will need to fill out the fields in the window similarly to what is shown below.

The User Name will have “ad\” prepended to your Duck ID. In the example above, the Duck ID is “someDuckID”, so ad\someDuckID is entered as the user name.

The Password is the password for your Duck ID (same password you would use for checking your UO email account).

The Friendly Name can be anything you like, and is the name you will see when viewing your list of saved connection profiles.

Click the Save button when you have filled in the fields.

You should now see a thumbnail icon representing your saved connection profile or Desktop.

To connect to a saved Desktop double-click it. If your settings are valid you should see and be able to connect to a Windows screen on a remote computer.

If you need help with any of these steps you can contact COEIT at coe-support@ithelp.uoregon.edu or by using our web form at https://coehelp.uoregon.edu/

Connecting to COE-CDS from your Apple Computer

You will need a reliable network connection for Microsoft Remote Desktop (RDS) to work smoothly. If you are connected to a wired Ethernet your connection is secure and reliable. If you are connecting to RDS wirelessly you will first need to connect to UO Secure. If you cannot connect to UO Secure, please go to https://wireless.uoregon.edu to download, install, and configure the connection profile. If you have trouble getting UO Secure to work, please submit a support ticket by filling in this online form: https://coehelp.uoregon.edu.

If you are off campus you will also need to connect first to the campus VPN (uovpn.uoregon.edu).

Open your Remote desktop App

Then open the connection you configured to connect to the RDS server.

Once you have logged in successfully, your remote Windows desktop will open in a window. You will see several icons. The CFT folder and Word icons are what you will be using primarily.
When you use MS Word to create or edit documents, please save to the folder(s) that you have created under the CFT folder. Please note that only you and CFT supervisors are able to view documents within the folders you create. You can also save to your “My Documents”  folder and to your Windows “Desktop.” These are personal spaces that only you can see and use. They can be used as “scratchpads” or spaces for work in progress. When your work is complete on a file on the RDS server, please save it to the folder(s) your created under the CFT folder.

Connecting to Microsoft Remote Desktop from a Windows Computer

Connecting to Microsoft Remote Desktop with Windows

Once you have established a secure connection to the UO network (either by being on campus or using the UO VPN when off campus) you will need to to connect to the COE-CDS server by using the Remote Desktop Connection app

Microsoft Remote Desktop is already installed on all Windows computers. To open it, do the following:

1) Using the Windows Search utility, search for the word Remote.

The Remote Desktop Connection application should appear near or at the top of the list.

2) Open the Remote Desktop Connection application by hitting Enter on your keyboard, or by clicking the item.

You will be prompted to enter a Computer name, which is the IP address or network name of the machine or server you are connecting to. For connecting to the RDS server you should use either use its IP Address or its Network name. The IP address and the network name for the computer you will connect to are:

IP Address: 184.171.104.90 Network name: coe-cds.uoregon.edu

You can only use the address or the Network name. We recommend that you use the IP address for the “Computer” name field.

The Confirm what computer name you need to type into this field, or consult COEIT staff.

When you hit the Connect button you will be prompted to enter your Duck ID and password.

If you click Show Options you will be able to enter your User Name so you won’t have to type it each time you connect. Depending on what computer you are logged into, the User Name may need to have ad\ prepended to your Duck ID. For example, if the Duck ID is “someDuckID”, the user name would be entered as ad\someDuckID. If that doesn’t work, try entering just your Duck ID in the User Name field.

If you check the Allow me to save credentials option your credentials will be saved and you will not need to enter your credentials each time you connect. COEIT recommends not checking this box to improve security.

3) Click the Save button to save your connection profile settings, then click Connect.

If your settings are valid you should see and be able to connect to a Windows screen on a remote computer.

If you need help with any of these steps you can contact COEIT at coe-support@ithelp.uoregon.edu or by using our web form at https://coehelp.uoregon.edu/

 


Skip to toolbar